Smartwatches, just like smartwatches, and any other piece of complicated technology, are not perfect. They can have their issues. When Fitbit Sense or Fitbit Versa keeps restarting, that’s usually only a part of a problem. 

But it is a problem nonetheless, and we are here to help you fix it. So, without any further ado, let us get right into it!

The reasons your Fitbit Sense or Versa is restarting may be an incomplete download of something like Music or an incomplete firmware update.

Since these types of large downloads require a lot of power, we recommend you plug your Fitbit into its charger and wait for a few minutes to see if there is a download waiting.

Make sure your Fitbit is in range of your Wi-Fi network, then check your Fitbit to see if it shows the download’s progress. If so, keep your Fitbit on its charger and wait for the downloads to complete.

Whether you have incomplete downloads or not, it’s a good idea to keep your Fitbit on its charger until it reaches 100%.

This is one of the oldest tricks in the books for any electronic device. The classic principle is, “Have you tried turning it off and on?” 

So even though your Fitbit is restarting on its own, it’s a good idea to restart it intentionally. For this process, you want to place your Fitbit on its charger and verify it is charging before attempting a manual restart.

If you use a third-party clockface, try changing to a Fitbit branded clockface and see if that makes this restart error disappear.

If that restart doesn’t do the trick, try resetting it to its factory settings. A factory reset often fixes problems that a simple restart didn’t.

Just keep in mind that in this case, you are going to lose all of the data that’s not already synced and backed up onto your account on Fitbits servers. 

After the factory reset completes and you set up the watch again. Hopefully, you fixed the restarting issue.

If the Fitbit reboots so often that you can’t even navigate its on-screen settings, you can try physically resetting your device using its button(s.) This is often called a hard reset.

You do NOT plug the Fitbit into its charging cable for these steps.

Resetting your Fitbit Sense or Versa Series watch this way is not easy since it requires pressing and releasing the side button multiple times. You may need to repeat this several times to get it right. 

This is a strange solution that seems to be working for some.

All you have to do is let the watch discharge itself until it automatically shuts down. Then you charge it and hope for the best.

To speed up the discharge, turn on Always On Display or use a watch face like spO2, lengthen the seconds of your screen timeout, turn on its heart rate monitoring feature and leave your watch face up so its heart rate sensors stay on, use GPS for a workout, or play music using the watch music or streaming apps like Pandora. 

And if that doesn’t work either, it’s time to contact Fitbit’s Help team.

Last but not least, if nothing seems to work, you can now contact Fitbit’s customer support and hope they can offer a replacement or at least a discount for a new watch. 

It’s not unusual for Fitbit to offer 25% discounts or other help for customers who run into issues with their devices. You may even get a free replacement if your watch is still within its warranty guarantee. 

Make sure you have your Fitbit’s serial number and proof of purchase available before contacting Fitbit Support.

These are all the fixes we know on fixing a Fitbit Versa that keeps restarting – or a Fitbit Sense – or most Fitbit devices.

If you have other helpful recommendations, feel free to let us and everyone else know about them in the comments section below! 

If you liked this article, feel free to stick around as we regularly post about everything related to fitness, technology, and well-being. 

I frigging work for the company and I didn’t manage to do the factory reset for whatever reason even after reading our internal data. Then read your article… BOOM, it worked.

I guess what I’m trying to say is: thanks Georgi-boy.

After the reset the Fitbit logo apears again but nothing else happens. The logo stays untill the battery is empty. Can anybody help me?

We’re sorry to hear that your Fitbit is stuck on the logo. Have you tried restarting it by pressing and holding the side button when it’s not connected to the charger? That sometimes helps issues like this.

Also, if you didn’t try this already try and change your Fitbit’s clockface using the Fitbit app.

If nothing helps, it’s time to contact Fitbit Support–do this whether your Fitbit is covered under its warranty or not.

Good luck and keep us posted if you can.

Buenisima página. Gracias, Un saludo

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